55oh Privacy Policy

1 Introduction and Scope

55oh ("we", "us", or "the platform") operates a trusted online gaming platform for players in Bangladesh. This privacy policy explains what information we collect when you use our website, app, and related services, why we collect it, and how that information is managed.

By registering on our platform or using our services, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact our support team.

This policy applies only to 55oh's own platform. We are not responsible for the privacy practices of third-party websites or services.

2 Information We Collect

55oh collects the following types of information necessary to provide its services:

2.1 Registration and Identity Information

• Full name and username
• Email address
• Date of birth (for age verification — our platform is for users aged 21 and above only)
• Residential address
• National ID or passport number (during KYC verification)

2.2 Financial Transaction Information

• Payment method details (bKash, Nagad, Rocket, Upay account numbers)
• Deposit and withdrawal history
• Transaction dates and amounts

2.3 Technical and Usage Information

• IP address and device type
• Browser type and operating system
• Time spent on the platform and pages visited
• Gaming activity logs and history
• Cookie and session data

2.4 Communication Information

• Live chat conversation records
• Email message content
• Details of complaints or requests

3 Purpose of Data Collection

55oh uses your information for the following legitimate purposes:

• Account Management: To complete the registration process and keep your account secure.
• Identity Verification (KYC): To prevent fraud and ensure the security of the platform.
• Age Verification: To strictly enforce our requirement that the platform is for users aged 21 and above only.
• Financial Transaction Processing: To complete deposits and withdrawals securely.
• Customer Support: To resolve your issues and requests quickly and effectively.
• Responsible Gaming: To identify excessive gaming behaviour and provide necessary support.
• Platform Improvement: To analyse data in order to improve the user experience.
• Promotional Communication: To inform you about bonuses and offers, subject to your consent.

We will never use your information beyond the purposes stated above. Only the minimum information necessary is collected in each case.

4 Data Storage and Security

55oh gives the highest priority to the security of your personal information. Our security measures include:

4.1 Technical Security Measures

• Data transmission is secured through SSL Encryption technology.
• Sensitive information (such as passwords) is stored using industry-standard hashing algorithms.
• Regular security audits and vulnerability assessments are conducted.
• Firewall and anti-fraud systems remain active.

4.2 Organisational Security Measures

• Only authorised staff have access to your information.
• All staff sign confidentiality agreements.
• Access logs are reviewed regularly.

4.3 Data Retention Period

Information collected while your account is active is retained throughout that period. Even after an account is closed, financial transaction records and KYC information are retained for the period required by regulatory rules. Unnecessary information is deleted securely.

5 Sharing Information with Third Parties

55oh does not sell your personal information or rent it for commercial purposes. However, information may be shared in certain circumstances:

5.1 Payment Processors

Necessary information is shared with payment methods such as bKash, Nagad, Rocket, and Upay for transaction verification. These third parties follow their own privacy policies.

5.2 Technology Partners

Game software providers (such as Pragmatic Play, Spribe, JILI, PG Soft) may receive limited data to operate technical functions. They are bound by data protection agreements in each case.

5.3 Legal Obligations

Necessary information may be provided in response to court orders or valid requests from legal authorities. In such cases, we will disclose only the minimum information required to meet the legal obligation.

5.4 Fraud Prevention

Limited information may be exchanged with industry-standard security organisations to detect and prevent fraudulent activity.

6 Cookie Policy

55oh uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Cookies We Use

• Essential Cookies: Essential for maintaining login sessions and security features.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To review platform usage and improve services.

6.2 Cookie Controls

You can control or disable cookies from your browser settings. However, disabling essential cookies may limit some functionality of the platform.

7 Your Rights

You have the following rights regarding your personal information:

• Right to Access: You may request to view the information we hold about you at any time.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to Restrict Processing: You may object to the use of your information for specific purposes.
• Data Portability: You may request to receive your information in a structured format.
• Withdrawal of Consent: Where information is processed on the basis of consent, you may withdraw that consent at any time.

To exercise any of the above rights, please contact our support team. We will review your request within 30 working days.

8 Protection of Minors

55oh strictly prohibits use of the platform by anyone under the age of 21. Age verification during the registration process is mandatory.

We do not knowingly collect personal information from any minor. If we confirm that a user is under 21 years of age, their account will be closed immediately and the associated information will be deleted.

If you believe a minor is using our platform, please notify our support team immediately.

9 International Data Transfers

55oh may store information on servers located in different parts of the world. In such cases, we ensure that the protection of your information meets the standards set out in this privacy policy.

Industry-standard encryption technology is used during data transfers, and data protection agreements are in place with all partner organisations.

10 Changes to the Privacy Policy

55oh reserves the right to amend or update this privacy policy as needed. For any significant changes:

• A notice will be displayed on the platform.
• Registered users may be notified by email.
• The "Last Updated" date at the top of the policy will be changed.

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. You are therefore encouraged to review this page regularly.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our team is always ready to provide support in Bengali.

We generally respond to privacy-related requests within 48 hours. Complex requests may take up to 30 working days.